IT Help for Gong Cha Victoria staff

Hello, please select the area that you are experiencing issues with.

Troubleshooting flow charts:

• General IT Issues: general-it-v2
• POS Terminal: pos-terminal-v2
• EFT Terminal: eft-terminal-v2
• Label Printer: label-printer-v2
• Receipt Printer: receipt-printer-v2

Wifi Connection Troubleshooting for Food Ordering devices:

If you have an Store Phone, please enable Wifi HotSpot and connect to that.

For devices that have 4G SIM, disable Wifi completely – this applies to DoorDash device.

For all other Android devices, can you try the following:

1. Go to Android Settings > WLAN/Wireless connection.
2. Forget all Wifi networks.
3. Restart the device.
4. Go back to Settings > WLAN/Wireless to rejoin.
5. Join YR-5G Wifi or YR network.

If you require further assistance, or if your matter is urgent, please escalate through the WhatsApp group.

Best,

IT Manager.